
In rare cases, you may have an old, deprecated app that does not support signing in such as LG’s “Media Link” or “Smart Share” apps. Basically, if you are signed in to Plex Media Server, then apps accessing the server must also be signed in. Starting with version 1.1.0 of Plex Media Server, security improvements were made to help protect users. Related Page: Why am I locked out of Server Settings and how do I get in? Using a Third-Party App That Cannot Sign In Once you’ve done that, your Plex Media Server should appear when using the hosted Plex Web App, too.

Load the “ bundled version of Plex Web App” on your Server computer using or, for instance.This often occurs when you’re not yet signed in on the Server and you’re using the hosted Plex Web App. In some cases, you may find that the Server entry doesn’t appear for you under Settings in the web app and thus you can’t try to sign in to the Server.

Related Page: Can’t Access Server Settings Ensure that Remote Access has been successfully enabled for the Server.If your app is not on the same network as your Plex Media Server:

Tip!: Make sure the subnet mask (netmask) is set correctly, so that the devices are actually treated as being on the same subnet.

Ensure you have the current version of Plex Media Server installed.Here are some general troubleshooting steps you can take: Related Page: Sign in to Your Plex Account General Troubleshooting Your app is signed in and connected to your account.You’ve signed into the Plex Media Server using your Plex account.Check our Downloads page for the latest version. You are running a current version of the Plex Media Server.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:
